FAQ

Your order will be packed and dispatched the next working day. Delivery takes 2-3 working days.

Just use code PREGNANT at checkout to get 1 free month's subscription of 0-3 month baby clothes. You can use this discount to order before your due date to make sure you have everything ready for your baby. We'd ask you not to order more than 15 items using this code. We'd recommend ordering at 37 weeks in case your little one comes early! If you have any queries just email us at hello@borro-it.com.

You can order new clothes at any time. Just add to your basket and checkout.

You don't need to return your previous order to order new clothes. 

Every new order sets up a new subscription. If you end up with several subscriptions we can combine these to make it easier to manage them.

Yes! If you really love something and you want to keep it forever, then email us at hello@borro-it.com and we can organise for you to buy it from us at a discounted price.

If you have a code for a free trial, we'd ask you not to order more than 15 items, as we are a small business and have limited stock. Thank you!

Just as you would your other clothes. Wash at 30 and line dry if possible to help keep your carbon footprint down and prolong the life of each item. No need to wash before you return to us though as all the clothes are cleaned on return.

Don't panic! Let us worry about the stains. Stain insurance is included. Obviously it's best to prevent stains if you can, or treat them as soon as possible. But we will never charge you.

You'll see that all our clothes have a condition label. Most are 'brand new / excellent used condition'. This means they may be new with tags, or they may have been to another family before yours but they will not have any marks, stretch, fade and only minor bobbling in some instances. Good condition means that clothes may have very small marks that are hardly noticeable, or some slight bobbling. If you're not happy with the condition of the clothes, let us know and we can organise a refund.

Washing and drying is a large part of the carbon footprint of clothes so we try and reduce this by cleaning our clothes in an environmentally friendly way, whilst ensuring the highest standards. Powered by renewable electricity, we use wet cleaning (never toxic dry cleaning) with eco-friendly non-bio detergents and stain removers. So you can be certain there are no nasty chemicals next to your baby's skin.

First of all we will always try to repair any damage and remove any stains. If the garment can't be saved, it will be upcycled or recycled. Nothing ever goes to landfill, and we'll never charge you.

Some clothes are a better fit for cloth nappies than others. You'll find this is in the description for each item. Bear in mind that for things like bodysuits, you might want to choose a size larger to fit around that gorgeous cloth bum! 

Pop them inside the bag/box they came in, attach the free pre-paid returns label, then drop off at your nearest Evri ParcelShop.

We only include one pre-paid returns label per order, so if you choose to send just some of an order back and the rest later, you will need to pay for the postage of the second return. 

Once we've received your items we will amend your subscription so you only pay for what you've got.

We recommend returning items 4-5 days before your subscription renews in order to allow enough time for delivery and processing to avoid your next monthly payment going out. If you're a few days late, you can always cancel online (use the link in the order confirmation email). As long as we receive the clothes within the next couple of days, that's fine.

However long you like! We know little ones grow as fast as the weather changes, so just send back items whenever you no longer have a need for them.

You can return all the clothes at once, or just a few items you no longer need and keep the rest. We will delete any items you return from your subscription, so you only pay for what you have - meaning you save even more money!

Yes! If you are currently subscribing with Borro, feel free to send back any other outgrown clothes you have to use along with your Borro returns. We ask that you only send clothing from brands that we stock (see our brands), that are in good condition. Depending on the value of what you send, we will give you a discount code to use on your next Borro subscription.

Yes, great idea! You can buy a gift card here. This is a one off payment and you will receive a gift card code which you can send to your recipient. They can redeem this against any subscription and they are valid for 12 months.

You can cancel your subscription at any time by logging onto your account (use the link in your order confirmation email), emailing us at hello@borro-it.com, or just returning all your clothes.