FAQ

  • How much does it cost?
  • How much is delivery?
  • When do I start paying?
  • What happens if I lose something?
  • How soon will my order arrive?
  • I'm pregnant, how can I preorder?
  • How do I get new clothes?
  • Can I buy clothes if I want to keep them?
  • How much can I order with a free trial?
  • How do I take care of the clothes?
  • What about stains?!
  • What condition do the clothes come in?
  • How are the clothes cleaned?
  • What happens to clothes that are damaged?
  • Do the clothes fit cloth nappies?
  • How do returns work?
  • How long can I keep the clothes?
  • Can I send you my other outgrown clothes?
  • Can I gift a subscription?
  • How do I cancel my subscription?

Payment

How much does it cost?

All the clothes are individually priced and there's no minimum amount or set subscription - we're flexible! Choose as many/few things as you like and you'll see at checkout what your monthly subscription will be. (If you want us to pick out a coordinated bundle of 10 items for you, it's £29/month.)

How much is delivery?

Delivery is £2.99 which pays for shipping the order to you plus a free pre-paid returns label for you to return the items.

When do I start paying?

On checkout you will pay your first monthly subscription payment plus the £2.99 shipping cost. Your future monthly payments will be made on the same day each month, without the shipping cost.

What happens if I lose something?

If you lose an item, we will charge you 50% of the retail price to cover us replacing it. If you have rented the item for more than 5 months, we will reduce the charge so you will never have paid more than the retail price even if you've both rented it, and lost it. 

Ordering and delivery

How soon will my order arrive?

Your order will be packed and dispatched the next working day. Delivery takes 2-3 working days.

I'm pregnant, how can I preorder?

Just use code PREGNANT at checkout to get 1 free month's subscription of 0-3 month baby clothes. You can use this discount to order before your due date to make sure you have everything ready for your baby. We'd ask you not to order more than 15 items using this code. We'd recommend ordering at 37 weeks in case your little one comes early! If you have any queries just email us at hello@borro-it.com.

How do I get new clothes?

You can order new clothes at any time. Just add to your basket and checkout.

You don't need to return your previous order to order new clothes. 

Every new order sets up a new subscription. If you end up with several subscriptions we can combine these to make it easier to manage them.

Can I buy clothes if I want to keep them?

Yes! If you really love something and you want to keep it forever, then email us at hello@borro-it.com and we can organise for you to buy it from us at a discounted price.

How much can I order with a free trial?

If you have a code for a free trial, we'd ask you not to order more than 15 items, as we are a small business and have limited stock. Thank you!

Clothing condition

How do I take care of the clothes?

Just as you would your other clothes. Wash at 30 and line dry if possible to help keep your carbon footprint down and prolong the life of each item. No need to wash before you return to us though as all the clothes are cleaned on return.

What about stains?!

Don't panic! Let us worry about the stains. Stain insurance is included. Obviously it's best to prevent stains if you can, or treat them as soon as possible. But we will never charge you.

What condition do the clothes come in?

You'll see that all our clothes have a condition label. Most are 'brand new / excellent used condition'. This means they may be new with tags, or they may have been to another family before yours but they will not have any marks, stretch, fade and only minor bobbling in some instances. Good condition means that clothes may have very small marks that are hardly noticeable, or some slight bobbling. If you're not happy with the condition of the clothes, let us know and we can organise a refund.

How are the clothes cleaned?

Washing and drying is a large part of the carbon footprint of clothes so we try and reduce this by cleaning our clothes in an environmentally friendly way, whilst ensuring the highest standards. Powered by renewable electricity, we use wet cleaning (never toxic dry cleaning) with eco-friendly non-bio detergents and stain removers. So you can be certain there are no nasty chemicals next to your baby's skin.

What happens to clothes that are damaged?

First of all we will always try to repair any damage and remove any stains. If the garment can't be saved, it will be upcycled or recycled. Nothing ever goes to landfill, and we'll never charge you.

Do the clothes fit cloth nappies?

Some clothes are a better fit for cloth nappies than others. You'll find this is in the description for each item. Bear in mind that for things like bodysuits, you might want to choose a size larger to fit around that gorgeous cloth bum! 

Returns

How do returns work?

Pop them inside the bag/box they came in, attach the free pre-paid returns label, then drop off at your nearest Evri ParcelShop.

We only include one pre-paid returns label per order, so if you choose to send just some of an order back and the rest later, you will need to pay for the postage of the second return. 

Once we've received your items we will amend your subscription so you only pay for what you've got.

We recommend returning items 4-5 days before your subscription renews in order to allow enough time for delivery and processing to avoid your next monthly payment going out. If you're a few days late, you can always cancel online (use the link in the order confirmation email). As long as we receive the clothes within the next couple of days, that's fine.

How long can I keep the clothes?

However long you like! We know little ones grow as fast as the weather changes, so just send back items whenever you no longer have a need for them.

You can return all the clothes at once, or just a few items you no longer need and keep the rest. We will delete any items you return from your subscription, so you only pay for what you have - meaning you save even more money!

Can I send you my other outgrown clothes?

Yes! If you are currently subscribing with Borro, feel free to send back any other outgrown clothes you have to use along with your Borro returns. We ask that you only send clothing from brands that we stock (see our brands), that are in good condition. Depending on the value of what you send, we will give you a discount code to use on your next Borro subscription.

Misc

Can I gift a subscription?

Yes, great idea! You can buy a gift card here. This is a one off payment and you will receive a gift card code which you can send to your recipient. They can redeem this against any subscription and they are valid for 12 months.

Cancellations

How do I cancel my subscription?

You can cancel your subscription at any time by logging onto your account (use the link in your order confirmation email), emailing us at hello@borro-it.com, or just returning all your clothes.